Terms and Conditions

Last updated: 12 February 2025

1. Services

Ceronaa provides pet care services including dog walking, home visits, and extended care. Services are subject to availability and initial consultation.

2. Bookings

Bookings must be made in advance. We reserve the right to refuse service. Cancellations require 24 hours notice.

3. Payment

Payment is due as agreed at booking. We accept various payment methods. Late payments may incur fees.

4. Liability

We maintain appropriate insurance. Our liability is limited to the scope of our services. We are not liable for pre-existing health conditions or acts beyond our control.

5. Client Responsibilities

Clients must provide accurate information about their pets, ensure pets are up to date with vaccinations, and provide necessary equipment and access.

6. Service Limitations

We do not provide veterinary services, behavioural training, or medical care. Emergency situations will be handled according to your instructions.

7. Governing Law

These terms are governed by the laws of England and Wales.