Privacy Policy

Last updated: 12 February 2025

This Privacy Policy explains how Ceronaa ("we", "our", "us") collects, uses, stores, protects, and shares your personal data when you use our website https://ceronaa.com or engage our pet care services. We are committed to protecting your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Introduction

We respect your privacy and are committed to safeguarding the personal data you provide to us. This policy outlines what data we collect, why we collect it, how long we retain it, and the rights you have regarding your information.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information when you contact us, book services, or otherwise interact with us. This may include:

  • Your full name
  • Email address
  • Telephone number
  • Home address
  • Pet details (name, breed, age, medical needs, behavioral information)
  • Emergency contact information
  • Payment and billing details
  • Any additional information voluntarily provided

2.2 Information Collected Automatically

When you visit our website, we may automatically collect technical data such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent on pages
  • Referring website addresses

This information is collected through cookies and similar technologies. Please refer to our Cookie Policy for more details.

3. How We Use Your Information

We use your personal data for the following purposes:

  • To provide and manage our pet care services
  • To process bookings and payments
  • To communicate with you regarding services or enquiries
  • To ensure the safety and well-being of your pets
  • To comply with legal and regulatory obligations
  • To improve our website and customer experience
  • To prevent fraud and ensure security

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases for processing personal data:

  • Contractual necessity: Processing required to fulfil our service agreement with you.
  • Consent: Where you have given clear consent for specific processing activities.
  • Legitimate interests: Where processing is necessary for our business operations and does not override your fundamental rights.
  • Legal obligation: Where processing is required to comply with applicable laws.

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share your information only in the following circumstances:

  • With employees or contractors directly involved in providing pet care services
  • With payment processors for secure transaction handling
  • With IT and hosting providers supporting our website operations
  • When required by law, court order, or regulatory authority

All third-party service providers are required to respect the security and confidentiality of your data.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. When data is no longer required, it will be securely deleted or anonymised.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. While we strive to protect your information, no online transmission can be guaranteed to be completely secure.

8. International Data Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

9. Your Rights

Under UK GDPR, you have the following rights:

  • The right to access your personal data
  • The right to rectify inaccurate or incomplete data
  • The right to request erasure ("right to be forgotten")
  • The right to restrict processing
  • The right to data portability
  • The right to object to processing
  • The right to withdraw consent at any time
  • The right to lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please contact us using the details below.

10. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take appropriate steps to delete it.

11. Cookies

Our website uses cookies to enhance user experience, analyse traffic, and improve functionality. You can control cookie preferences through your browser settings. For detailed information, please review our Cookie Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business operations. Updates will be posted on this page with a revised "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Ceronaa
148 Trongate, Glasgow G1 5EN, United Kingdom
Email: [email protected]
Phone: +44 078 2306 2057

We are committed to maintaining transparency and protecting your personal data in accordance with applicable law.